Frequently Asked Questions (FAQ)
Shipping information
Do you offer international shipping?
No, currently we only deliver within the United Kingdom, Germany, Austria, and Switzerland.
What are the shipping costs and how long does delivery take?
Shipping is free. The processing time is 1-3 business days, and the delivery time is between 4 and 11 business days. In total, the process takes 5 to 14 business days.
Do I receive a tracking number?
Yes, once your order has been shipped, we will send you an email with your tracking number. With this, you can check the status of your order through public tracking services or our own 'Track Order' page.
Orders and Payments
Which payment methods do you accept?
We accept common payment methods such as credit and debit cards (Visa, MasterCard, American Express), digital wallets like Apple Pay and Google Pay.
Can I cancel my order?
Yes, you can cancel your order within 2 hours of confirmation. Please contact us immediately at info@verodie.co. After this period, you must have received the order and then return it according to our return policy if necessary.
Returns and Refunds
What is your return policy?
We offer a 30-day money-back guarantee from the date of receipt of the order. The items must be unused, unopened, and in their original packaging. For more information, please refer to our return policy.
Who pays for the return shipping?
If the return is due to an error on Verodie's part, we will cover the shipping costs. In case of a change of mind, the customer bears the return shipping costs.
How long does it take to receive my refund?
After the return is approved, the refund will be processed within 10 business days. Depending on your bank, it may take up to 20 days for the refund to be credited to your account. If this is not the case, please contact our customer service.
Do you accept exchanges?
No, we do not offer an exchange service. If you want a different item, please order the desired item separately and return the unwanted item.
General Questions
What should I do if I haven't received my order?
If you do not receive your order within the specified timeframe, please contact us at info@verodie.co We will resolve the issue as soon as possible.
Business name: Verodie
Company name: V3 Enterprise Limited
Address: Room 01, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong
Commercial Register Number: 78551746
E-Mail info@verodie.co
Telephone +19176755609
Business hours:
Monday to Friday from 9:00 to 17:00 hours (GMT+01:00).
10:00 - 14:00 hours (GMT+01:00) on weekends