Cancellation policy

At Verodie, we understand that plans can change. To offer our customers flexibility, we allow order cancellations within a specified time frame. Please read the details below.

Cancellation Time Window

Orders can be canceled within 2 hours after confirmation. After this period, cancellation is no longer possible. In such cases, you can request a refund or return according to our Return Policy.

How do I cancel an order?

To cancel an order, please follow these steps:

Contact us immediately at info@verodie.co

Provide your order number and your wish to cancel.

Our customer service will review the cancellation and send you a confirmation if it is within the allowed time frame.

After the cancellation period has expired

If the cancellation period has expired, we can no longer cancel the order as it may already be in process or shipped. In such cases, we recommend returning the order upon receipt according to our Return Policy.

Contact

For questions or assistance, please contact our customer service:

Business Name: Verodie

Company Name: V3 Enterprise Limited
Address: Room 01, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Business Registration Number: 78551746

Email info@verodie.co

Phone +19176755609

Business Hours:
Monday to Friday from 9:00 AM to 5:00 PM (GMT+01:00).

10:00 AM - 2:00 PM (GMT+01:00) on weekends

 

Important Note:

Please note that due to high demand, email responses may take 8 to 24 hours. We thank you for your understanding and patience.