Cancellation policy

At Verodie, we understand that plans can change. To offer our customers flexibility, we allow order cancellations within a specified time frame. Please read the details below.

Cancellation time window

Orders can be canceled within 2 hours after confirmation. After this period, cancellation is no longer possible. In such cases, you can request a refund or return according to our Return policy request.

How do I cancel an order?

To cancel an order, please follow these steps:

Contact us immediately at info@verodie.co

Please provide your order number and cancellation request.

Our customer service will review the cancellation and send you a confirmation if it is within the allowed time frame.

After the cancellation period has expired

Once the cancellation period has expired, we can no longer cancel the order as it may already be in process or shipped. In such cases, we recommend returning the order upon receipt according to our Return policy to return.

Contact

For questions or support, please contact our customer service:

Business name: Verodie

Company name: V3 Enterprise Limited
Address: Flat 4B, 4/F, 18 Fort Street, North Point, Hong Kong
Warehouse address: 7050 Swor St, Dallas, TX 75235, USA

Trade register number: 78551746

Email info@verodie.co

Phone +19176755609

Business hours:
Monday to Friday from 9:00 AM to 5:00 PM (GMT+01:00).

10:00 AM - 2:00 PM (GMT+01:00) on weekends

 

Important notice:

Please note that due to high demand, responses to emails may take 8 to 24 hours. We thank you for your understanding and patience.