Payment policy
At Verodie, we offer flexible and secure payment options to make your shopping as convenient as possible. Here are the details of our payment policies and the accepted methods.
Accepted Payment Methods
| Payment method | Details |
|---|---|
| Credit and debit cards | Visa, MasterCard, American Express |
| Digital wallets | Apple Pay, Google Pay |
All payments are processed in EUR. Please ensure that your payment method supports this currency to avoid potential conversion fees.
Payment security
The security of your payment information is our top priority. We work with trusted payment service providers to ensure that your transactions are encrypted and securely processed. Verodie does not store any sensitive payment information.
Payment confirmation
After completing your order, you will receive a confirmation email with a summary of the transaction. Please keep this confirmation for your records.
Payment issues
If there are issues with the payment processing, we recommend the following steps:
Check if your payment details have been entered correctly.
Contact your bank or payment service provider to clarify any restrictions.
Contact our customer service at info@verodie.co for further assistance.
Refunds
Refunds will be processed through the original payment method. The processing time may take up to 10 business days depending on the bank. If you have not received a refund after this period, please contact us.
Contact
For further information or questions regarding payments, our customer service is available:
Business name: Verodie
Company name: V3 Enterprise Limited
Address: Room 01, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong
Commercial Register Number: 78551746
E-Mail info@verodie.co
Telephone +19176755609
Business hours:
Monday to Friday from 9:00 to 17:00 hours (GMT+01:00).
10:00 - 14:00 hours (GMT+01:00) on weekends
Important note:
Please note that responses to emails may take 8 to 24 hours due to high demand. We thank you for your understanding and patience.